Privacy
Policy

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‍Reliable Conveyor Belt Pty. LimitedABN: 19 003 127 606

Reliable supplies conveyor belts, conveyor components, and related industrial services to businesses across mining, quarrying, manufacturing, recycling, agriculture, and bulk materials handling sectors throughout Australia.

Your Privacy Matters

Reliable is committed to protecting the privacy of individuals who interact with our business, including visitors to our website, customers, suppliers, job applicants, and subscribers to our communications. We handle personal information in accordance with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth).

This Privacy Policy explains what personal information we collect, how we use and store it, and how you can access, correct, or ask questions about the information we hold about you.

What Personal Information We Collect

We only collect personal information that you provide to us directly, or that is reasonably necessary for us to carry on our business. This may include:

• Name, job title, and business contact details (email, phone, company name)
• Details you provide when submitting an enquiry, quote request, or tender/RFQ response
• Information provided when subscribing to our newsletters, updates, or marketing communications
• Details submitted through job applications, including resumes and cover letters
• Payment and invoicing details for customers and suppliers
• Technical information collected automatically through our website (such as IP address, browser type, and pages visited), typically via analytics tools

We do not knowingly collect sensitive information (such as health information) unless it is directly relevant to a transaction, such as a workplace health and safety requirement for a site visit, and where required we will seek your consent.

How We Use Your Personal Information

We may use the personal information we collect to:

• Respond to your enquiries and quote or tender requests
• Process orders, deliver products and services, and manage your account
• Send invoices and collect payments
• Communicate with you about products, services, or projects you have engaged us for
• Send marketing communications about products and services that may be of interest to you (with the ability to opt out at any time)
• Assess job applications
• Maintain and improve our website and services
• Comply with our legal and regulatory obligations

We will not use or disclose your personal information for a purpose other than the one it was collected for, unless you would reasonably expect us to, you have consented, or we are required or authorised by law.

Disclosure of Personal Information

We do not sell or trade personal information. We may disclose personal information to:

• Employees and contractors who need it to perform their role
• Third-party service providers who assist us with website hosting, email/marketing platforms, or IT services, solely for the purpose of providing those services
• Professional advisers (such as accountants or lawyers) where necessary
• Regulatory or government bodies where required by law

Where a third-party service provider is located overseas or stores data on overseas servers (for example, cloud-based hosting or software platforms), we take reasonable steps to ensure that provider complies with privacy obligations equivalent to the APPs.

Cookies and Website Analytics

Our website may use cookies and similar tracking technologies to understand how visitors use our site and to improve user experience. This may include tools such as Google Analytics. You can adjust your browser settings to refuse cookies, though this may affect some functionality of the site.

Marketing Communications

If you receive marketing communications from us, you can opt out at any time by using the unsubscribe link included in the communication, or by contacting us directly using the details below.

Storage and Security of Your Information

We take reasonable steps to protect the personal information we hold from misuse, interference, loss, unauthorised access, modification, or disclosure. This includes physical, electronic, and procedural safeguards. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by law.

Accessing and Correcting Your Personal Information

You have the right to request access to the personal information we hold about you, and to request correction if any of it is inaccurate, incomplete, or out of date. To make a request, please contact us using the details below. We will respond within a reasonable timeframe and may need to verify your identity before releasing information.

Complaints

If you have concerns about how we have handled your personal information, please contact us in the first instance using the details below. We will investigate your complaint and aim to:

• Acknowledge your complaint within 5 business days
• Resolve your complaint within 30 days

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC):Website: www.oaic.gov.auPhone: 1300 363 992

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. The most current version will always be available on our website.

Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:

Reliable Conveyor Belt Pty. LimitedEmail: sales@reliable.com.auPhone: 02 4928 5600Address: 73 Enterprise Drive, Beresfield, NSW 2322

Last updated: [insert date]

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